Success Factors for Customer Experience | QaizenX
Customer experience, popularly known as CX, is your customers’ perception of their experience with your products and with your business. CX is the result of each tiny interaction in a customer’s journey, all the way from searching your website to getting an issue resolved, and receiving the product they bought from you. Customer experiences greatly impact your business growth, as CX helps creating brand ambassadors.
Now, defining a customer experience encompasses any impeccable interaction, online or offline, with your company that a customer or potential customer may have, and it encompasses the whole experience, starting from the first contact to the last sale.