How Does IVR Technology Evolve With Business Needs
Interactive Voice Response (IVR) technology is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate department or agent based on predefined inputs. IVR uses voice prompts and keypad responses to facilitate these interactions, enhancing the overall communication process. It is commonly used in customer service, sales, and support to streamline operations. Modern IVR systems go beyond simple call routing. They integrate advanced technologies like AI, NLP, and machine learning to provide personalized and efficient service to customers.